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Professional Certificate in CX / Customer Experience Management by MTF Institute
Concise definitions, clear direction, easy to digest chunks of information
This course provided me with a good basic understanding of CEM.
Yes it’s a good match for me. Exploring customer journeys and trends while solving problems is lifelong learning.
The course expanded my understanding and further enlightened me on the best practices, guidelines, and emerging trends in managing customer experience and developing strategies to enhance UX.
It's a good match as I am a customer service officer
I like the structure and found the course to be very informative. I would have preferred to have a test after each session to reinforce the learnings.
I think it could be a bit more dynamic. The course is very good. It covers the key theoretical points in a compelling way. However, I feel that it could be more expressive and exemplified.
The information is very relevant, however I'm struggling to follow the speaker with some of the words
I enjoyed every bit of the course. Especially the fact that a transcript was provided as well. Thank You for this course. It was a game changer.
the videos are concise and very understandable
the articles are well packed
Great articles. I enjoyed the downloadable PPT. I would like for the articles to be downloadable as well. The videos could have used more diagrams/visuals demonstrating the strategies.
it was very helpful and knowledgeable.Thank you for this platform.
