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Engage with guest confidently and leave a lasting impression | delight hotel guests | Customer engagement skills
great course
karena materi mudah di pahami cara penyampaiannya
The audio and video quality is poor, it’s also a very short course for the price.
Front desk associate communication skills is a wonderful course designed to focus on the abilities and talent building strategies of the front desk team in its entirety. This instructor has a unique style and approach to help hotels be more productive and to give the guests the absolute best experience. I would highly recommend this course for anyone who is a beginner!
it was a great and interactive session.
excellent lessons for beginners
This is good, but its more for old-school hotels. And for hotels in 3rd world countries, where guests are treated very well, meaning they get handed coffee on their check ins. Not for modern and/or luxury hotels.
4.5/5 Wished there was more "say this" instead of "saying that" communication prompts. Thanks!
Very well explained and all the important topics are covered.
Hello,
It was indeed a very good class and was very helpfull for me. Some points and tips were new to me, that I will implement in my work.
Thanking you.
The course is a perfect match for me as a concierge. l enjoyed how relatable the examples of day to day operations from the personal experience of the lecture
Good introduction .best motivation and fast learning progress...thank you
