Free Course Coupon Logo
Great Customer Service, Customer Experience Customer Support
64$
0.00$
19 February 2025

[100 % OFF] Great Customer Service, Customer Experience Customer Support

Instructors:

Ica van Eeden
Ica van Eeden

Language:

English

Ratings:

4.9

What you'll learn:

Course content:

For the coach / manager / team leader: Course Overview & Introduction5min
  • Delivering Memorable Moments: Course Overview04:50
Delivering Memorable Moments - What, Why and When28min
  • Coaching Session #1: What makes service unique07:44
  • Coaching Session #2: Our WHY (Our service purpose / reason)09:21
  • Coaching Session #3: From Interactions to Memorable Moments10:55
Learning to S E R V E with confidence ( a 5-step process)1hr 8min
  • Coaching Session #4: Delivering a moment with S E R V E09:34
  • Coaching Session #5: Step 1 - SAY a warm hello08:25
  • Coaching Session #6: Step 2 - ENGAGE to understand16:25
  • Coaching Session #7: Step 3 - RESOLVE with ownership08:27
  • Coaching Session #8: Step 4 - VALIDATE to learn and improve16:40
  • Coaching Session #9: Step 5 - END in a sincere way08:03
Preparing to S E R V E (quick checks before service delivery starts)9min
  • Coaching Session #10: Checklists before you S E R V E08:52
All you have learnt (a summary of all the sessions & tools)8min
  • Coaching Session #11: S E R V E with Confidence08:22

Description

A practical 5-step coaching guide for individuals to S E R V E© with confidence

Reviews:

4.9