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Customer Service Essentials: Strategies for Success
64$
0.00$
5 days ago

[100 % OFF] Customer Service Essentials: Strategies for Success

Language:

English

Course content:

Introduction2min
Introduction to the Fundamentals of Customer Service1min
The Fundamentals of Customer Service4min
Summary: Fundamentals of Customer Service1min
Introduction: Understanding Customer Needs and Expectations1min
Understanding Customer Needs and Expectations6min
Summary: Understanding Customer Needs and Expectations1min
Introduction: Effective Communication1min
Effective Communication Skills5min
Summary: Effective Communication Skills1min
Introduction: Handling Customer Complaints and Difficult Situations1min
Handling Customer Complaints and Difficult Situations3min
Summary: Handling Customer Complaints and Difficult Situations1min
Introduction: The Role of Emotional Intelligence in Customer Service1min
The Role of Emotional Intelligence in Customer Service6min
Summary: The Role of Emotional Intelligence in Customer Service1min
Introduction: Building Customer Relationships1min
Building Customer Relationships5min
Summary: Building Customer Relationships1min
Introduction: The Impact of Body Language and Tone of Voice1min
The Impact of Body Language and Tone of Voice6min
Summary: The Impact of Body Language and Tone of Voice1min
Introduction: Customer Service Across Cultures1min
Customer Service Across Cultures6min
Summary: Customer Service Across Cultures1min
Introduction: Leveraging Technology in Customer Service1min
Leveraging Technology in Customer Service5min
Summary: Leveraging Technology in Customer Service1min
Introduction: Service Recovery and Compensation Strategies1min
Service Recovery and Compensation Strategies5min
Summary: Service Recovery and Compensation Strategies1min
Introduction: Metrics and Measurement in Customer Service1min
Metrics and Measurement in Customer Service7min
Summary: Metrics and Measurement in Customer Service1min
Introduction: Training and Motivating Customer Service Teams1min
Training and Motivating Customer Service Teams6min
Summary: Training and Motivating Customer Service Teams2min
Customer Service Ethics and Legalities7min
Summary: Customer Service Ethics and Legalities1min
Introduction: Innovative Customer Service Techniques1min
Innovative Customer Service Techniques8min
Summary: Innovative Customer Service Techniques1min
Introduction: Future Trends in Customer Service1min
Future Trends in Customer Service7min
Summary: Future Trends in Customer Service1min

Description

"Master the Art of Customer Interaction and Drive Business Success"

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